Tharaka Honey Online Store Refund Policy
Thank you for shopping at Tharaka Honeybee Product Limited.
We offer refunds and/or exchanges within the first 24 hours of your purchase, if 24 hours have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for Refunds and Exchanges:
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular-priced items may be refunded, sale items cannot be refunded.
- Terms and conditions apply
- To complete your return, we require a receipt or proof of purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@tharakahoney.com or call us at +254 722253487 and send your item to our offices.